The Candle Emporium
A Candle For All Occasions
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FREQUENTLY ASKED QUESTIONS


Can I make additional changes to the candle I choose?
Yes just tell us what you want and we will send you an e-mail with your design for you to approve.

How much extra will this cost?
We do not charge for any changes made.

If I donít make any changes can I still see the design before you ship it?
Yes we automatically send you a proof the design before we proceed with making the candle.

How long does it take to ship the candles?
We normally ship within fourteen days of you telling us that you are happy with the design. If you need a candle in a hurry let us know and we will try our best to do it on time.

Do you ship outside Ireland.
Yes, we ship worldwide

What is the shipping charge within Ireland?
We use a courier to deliver all candles in Ireland and Northern Ireland. The charge is Ä5.00 regardless of quantity or weight. Please make sure you give a suitable delivery address as candles are delivered between 9am-5pm Monday- Friday.

What is the shipping charge outside Ireland?
We post all candles to countries outside Ireland as this is the most economical way for you. The cost is determined by the weight of the order and by what country you are in. For a worldwide shipping quote just email us with the candles required and we will respond quickly with a shipping cost.

Can you put photographs on your candles?
Yes we can, either e-mail or post a photo and we will do the rest.

Where do I post the photo to?
Our business address is:
The Candle Emporium
Francis Street,
Ennis,
Co. Clare,
Rep. of Ireland

Will I get my photo back?
Yes, we will return the photo with your order, please write your name and address on the back of each photo.

What happens if the details on the candle are incorrect?
In the unlikely event of us getting it wrong we will replace the candle free of charge including shipping. If you made the mistake unfortunately you will have to reorder.

Is there someone I can talk to on the phone regarding my candle?
Yes, you can call us on + 353 65 6843552